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* '''Gianluca Pandolfo:''' Diary Studies ([http://www.tiresias.org/tools/diary_analysis_studies.htm Tiresias Diary Studies], [http://www.eriontheinterweb.com/2011/07/the-dos-and-donts-of-diary-studies/ Does and Donts], [http://www.uxmatters.com/mt/archives/2012/07/a-closer-look-at-diary-studies-with-children-and-teenagers.php DS With young people]) ''Zeitpunkt immer möglich'' | * '''Gianluca Pandolfo:''' Diary Studies ([http://www.tiresias.org/tools/diary_analysis_studies.htm Tiresias Diary Studies], [http://www.eriontheinterweb.com/2011/07/the-dos-and-donts-of-diary-studies/ Does and Donts], [http://www.uxmatters.com/mt/archives/2012/07/a-closer-look-at-diary-studies-with-children-and-teenagers.php DS With young people]) ''Zeitpunkt immer möglich'' | ||
* '''Matthias Schäfer:''' Service Blueprinting, [http://knowledge.wpcarey.asu.edu/article.cfm?articleid=1546 intro], [[wikipedia:Service blueprint|Wikipedia]], [http://www.flickr.com/photos/brandonschauer/3363169836/ template] | |||
[[:Category:Interfaces|Interfaces]] | [[:Category:Interfaces|Interfaces]] | ||