Aims of data gathering
Michèle:
We wanted to know how important security is for students at our age, what they expect from chat apps and what their problems/whishes are. Main focus was also the question of authenticity. For that reason we started to interview a few people from our social environment.
Susanne:
I interviewed 3 girls (students of Media-Arts/Media-Design) in the age of 19. I asked them about their chat habits and focused on how important authenticity is for them and how authenticity is mediated.
Data gathering: Interviews/Observation
Michèle:
Interviews: I interviewed two female students of media sciene, both 19 years old. I focused on security of chat apps and asked about their attitude towards this topic. The central questions were: How important is security for you while chatting with people? What measures do you probably adopt to be safe? What functions and design features do you find most important for a chat app? Observation: Parallel to that task we examined the app "chat secure" and noticed some problems of handling. We started to think about how we can improve the login because it is too inconvenient.
Data analysis:
Michèle, Lisa, Susanne: was schreiben wir hier hin? -> Google Drive??
Main Results Data Analysis
Michèle:
I found out that in general security is an important topic for students who chat, but authenticity is not an issue, students at our age think about. They can handle the term, but the function of to authenticating is not useful for them.
Susanne:
- The user wants an interface, where you can see who is online at the moment and when a contact was online the last time.
- (To much) Personalized advertising makes the user feel insecure.
- A “real” profile picture is soothing for the user.
- If you want a trustworthy profile you have to find a good balance between too much and too little information.
- It’s more comfortably to chat than to phone with somebody.
- For the user it’s important to be up-to-date and flexible with massages. So he/she prefers an app for chatting.
- Because of misunderstandings in chat, some users prefer a phone call for personal discussions.
- Some other users prefer the phone because think the chat-partner reads the message too late.
- Important information, link, photos, videos, … are often sent by E-Mail.
- Distrust towards apps results e.g. from missing knowledge about safety and smart phone-apps.
- People use safety-options of social networks (e.g. Facebook) but don’t know, if they really work.
What specifc problem we want to solve
Lisa, Susanne, Michèle:
das sollten wir noch klären, ob es im Bereich Authentizität ein Problem gibt, bzw. ob das für unsere Zielgruppe überhaupt von Interesse ist...?
Plans – how we want to solve the problem(s)
This thursday (12.12.13) we want to speak about what problem we want to solve.