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* 14.11 Personas: About Face 3, ISBN 0470084111, (page 75-81, 97-106) | * 14.11 Personas: About Face 3, ISBN 0470084111, (page 75-81, 97-106) | ||
* 21.11 'Service Blueprinting, [http://knowledge.wpcarey.asu.edu/article.cfm?articleid=1546 intro], [[wikipedia:Service blueprint|Wikipedia]], [http://www.flickr.com/photos/brandonschauer/3363169836/ template] | * 21.11 'Service Blueprinting, [http://knowledge.wpcarey.asu.edu/article.cfm?articleid=1546 intro], [[wikipedia:Service blueprint|Wikipedia]], [http://www.flickr.com/photos/brandonschauer/3363169836/ template] | ||
* 28.11 Security and Usability: The Case of passwords: [http://www.nngroup.com/articles/security-and-human-factors/ Norman/Nielsen on Sign-On-Usability], [http://www.cl.cam.ac.uk/~rja14/book.html Security Engineering, Chapter 2.4], [https://xkcd.com/936/ xkcd on password strength] | * 28.11 Security and Usability: The Case of passwords: [http://www.nngroup.com/articles/security-and-human-factors/ Norman/Nielsen on Sign-On-Usability], [http://www.cl.cam.ac.uk/~rja14/book.html Security Engineering, Chapter 2.4], [https://xkcd.com/936/ xkcd on password strength] (Anna Krieger) | ||
* 05.12 "Intuitivität" [http://www.asktog.com/papers/raskinintuit.html Intuitive = Familiar], [http://www.uie.com/articles/design_intuitive/ The Intuition Gap] | * 05.12 "Intuitivität" [http://www.asktog.com/papers/raskinintuit.html Intuitive = Familiar], [http://www.uie.com/articles/design_intuitive/ The Intuition Gap] | ||
*12.12. Kein Vortrag | *12.12. Kein Vortrag | ||