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'''Vortragsdauer: 15-20min''' | '''Vortragsdauer: 15-20min''' | ||
* 7.11 Attacks based on Psychology, [http://www.cl.cam.ac.uk/~rja14/book.html Security Engineering, Chapter 2.2] | * 7.11 Attacks based on Psychology, [http://www.cl.cam.ac.uk/~rja14/book.html Security Engineering, Chapter 2.2] (Lisa Guth) | ||
* 14.11 Personas: About Face 3, ISBN 0470084111, (page 75-81, 97-106) | * 14.11 Personas: About Face 3, ISBN 0470084111, (page 75-81, 97-106) | ||
* 21.11 'Service Blueprinting, [http://knowledge.wpcarey.asu.edu/article.cfm?articleid=1546 intro], [[wikipedia:Service blueprint|Wikipedia]], [http://www.flickr.com/photos/brandonschauer/3363169836/ template] | * 21.11 'Service Blueprinting, [http://knowledge.wpcarey.asu.edu/article.cfm?articleid=1546 intro], [[wikipedia:Service blueprint|Wikipedia]], [http://www.flickr.com/photos/brandonschauer/3363169836/ template] | ||